Box Office Policies

Box office setup form must be received by the Buena Vista Theater box office 14 calendar days prior to the desired on sale date. If this deadline is missed, an on sale date will be assigned by the box office supervisor.

  • All tickets must be purchased through the Buena Vista Theater box office either online or via phone. No ticket requests will be accepted through email.
  • All patrons must have their own ticket, including children (ages 2 & up).
  • All tickets are non‐ refundable.
  • Tickets may be exchanged for another performance of the same event subject to availability.
  • Upon completion of a performance, all tickets for that performance are void.

Complimentary Tickets

Comp tickets are tickets the client may request to distribute to patrons free of charge.

  • It is recommended that client provide a list of comp ticket recipients to the box office and have the patrons pick up their tickets individually at the box office will call. If the client desires to distribute tickets to recipients, client must provide the box office a list of names and email addresses of all recipients. Lost or stolen tickets will not be replaced without an accurate list of patron information.
  • Only comp ticket requests received in writing (email) will be honored.
  • Box office fees apply to all printed tickets. See fee schedule.

Presale Tickets

Presales refer to a period of time in which designated groups have first access to purchase tickets prior to the general public. For example, this list could include preferred groups such as donors or fan club members that would be offered the opportunity to purchase tickets before the official on‐sale date.

  • Presale tickets may be offered at full price or a discounted price.

Box Office Fees

Client Fees

Amount Per Ticket

Comp Ticket Fee

$.50 Per Ticket

Patron Fee

Amount Per Ticket

Service & Convenience Fee

$5.00 Per Ticket

Ticket Change Fee

$3.00 Per Ticket

ALL ADVERTISING MUST include information about box office fees. When listing ticket prices for the event, a note must be included stating that the price DOES NOT include service and convenience fees. Example: Tickets $25 plus service fees

Advertising Information

Use the contact information below for all Buena Vista Theater events.

Buena Vista Theater
UTSA Downtown Campus

501 W. César Chávez Blvd,
San Antonio, Texas 78207

Contact Buena Vista Theater Box Office

Box Office Hours
10AM-5PM Monday-Friday. Additionally, open 2 hours prior to the first show of the day through end of intermission for the last show of the day.

Seating Chart

Cancelled or Postponed Events

Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, The Buena Vista Theater Box Office makes every effort to ensure you have received notice of a cancellation or postponement through email, phone call and notice on our website. If an event is cancelled, we will communicate all options including credits and exchanges that can be used throughout the current season or a prompt refund of the ticket price, if applicable. Fees are non-refundable. If the event was moved or rescheduled, the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases, the venue or promoter may set refund limitations. Contact us for specific instructions.

Email Updates

By providing an email address when purchasing a ticket to an event, you agree to receive email updates from Buena Vista Live about upcoming events and performances. If you have any further questions, please call us at (210) 458-3288.