Cancelled or Postponed Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, The Buena Vista Theater Box Office makes every effort to ensure you have received notice of a cancellation or postponement through email, phone call and notice on our website. If an event is cancelled, we will communicate all options including credits and exchanges that can be used throughout the current season or a prompt refund of the ticket price, if applicable. Fees are non-refundable. If the event was moved or rescheduled, the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases, the venue or promoter may set refund limitations. Contact us for specific instructions.
Email Updates
By providing an email address when purchasing a ticket to an event, you agree to receive email updates from Buena Vista Live about upcoming events and performances. If you have any further questions, please call us at (210) 458-3288.